Privacy Policy

Boynton Beach Medical Center · (561) 752-2323 · bbmc104.com

This Privacy Policy describes how Boynton Beach Medical Center collects, uses, and protects your personal information when you use our services or receive SMS text messages from us.

Information We Collect

Contact Information: Name, phone number, email address, and mailing address
Appointment Information: Appointment requests, visit history, and provider preferences
Mobile Information: Mobile phone number, messaging consent status, and SMS opt-in/opt-out records
Communication Records: SMS messages, emails, and call logs related to your care coordination

SMS Text Messaging & Consent

How consent is collected: We obtain your express written consent before sending recurring SMS messages. You opt in by (1) replying YES to our introductory text message, (2) checking the SMS consent box on our website forms at bbmc104.com, or (3) texting us first. At the time of collection, you are shown links to this Privacy Policy and our Terms & Conditions (bbmc104.com/terms.html). A record of your consent (mobile number, timestamp, and consent method) is stored as compliance evidence and available on request.

Messages we send: appointment scheduling, confirmations, reminders, office announcements, and responses to your inquiries. Message frequency varies (approximately 2-9 messages per month while an active conversation or campaign is in progress). Carrier message and data rates may apply.

Opt out: reply STOP to any message to end all text communications immediately and permanently. Help: reply HELP, call (561) 752-2323, or email office@bbmc104.com.

Third-party sharing: To deliver text messages, your mobile number and messaging consent are shared with our service providers strictly as necessary to send and receive SMS: our texting/telecommunications platform (Twilio Inc.), wireless carriers, and hosting providers acting as processors. These parties use your information only to deliver messages on our behalf. Mobile information and consent are not shared with third parties for marketing or promotional purposes, and we do not sell your opt-in data.

Text messaging is not for medical emergencies. For emergencies, call 911.

Medical information notice: We do not send protected health information (PHI) by SMS text message. Text messaging is used for scheduling and general inquiries only. For matters involving your medical information, contact our office directly at (561) 752-2323.

How We Use Your Information

To schedule and coordinate appointments and services
To send appointment-related communications via SMS, email, and phone
To respond to your inquiries and requests
To improve our services and patient experience
To comply with legal and regulatory obligations

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Choices

You may opt out of SMS communications at any time by replying STOP to any message. You may request access to, correction of, or deletion of your personal information by contacting us at (561) 752-2323.

Data Retention

Medical records are retained for the periods required by Florida law and HIPAA. Other inquiry information is retained only as long as needed for follow-up or as law requires.

Children's Privacy

Our services are directed to adults seeking medical care. We do not knowingly collect information directly from children under 13 except as permitted for pediatric care coordinated by a parent or guardian.

Contact Us

Questions about this policy: Boynton Beach Medical Center, (561) 752-2323, bbmc104.com.

Last updated: August 31, 2026